Delete Your Account

How to delete your account

This applies to the Duty HQ application (web and mobile, at app.dutyhq.com) — not the dutyhq.com informational website.

1. Sign in to the Duty HQ app.
2. Open My Profile in the menu.
3. Choose Profile, then choose Edit.
4. Choose Delete Account.

Deleting your account requires signing in. If you can't sign in — for example, you've lost access to your email or device — contact us at team@dutyhq.com from the email address on your account and we'll process the request for you.

What happens when you request deletion

Right away:

• Your account is deactivated. Sign-in and app requests from your account stop working.
• Any Marketplace listings you've posted are withdrawn. The listing record is kept. Contact details you entered on a listing stay in that withdrawn record.

What we overwrite afterward

We do the rest ourselves, and we aim to finish within 7 business days. We overwrite the following:

• Your name (replaced with “Deleted User”)
• Your phone number (cleared)
• Your profile photo (replaced with the default picture)
• Your email address (replaced with an address that does not work)
• Your password (invalidated)
• The messages you sent (replaced with “[deleted]”)
• Your onboarding answers (cleared)

The same items are also overwritten in our internal history records. We email you when this is complete.

What we keep

Your posts, replies, photos, files, events you created and event RSVPs are kept, but they are no longer shown to other members. We do not edit or anonymize the text you wrote in them. If you'd like specific posts, photos, or files removed, delete them yourself before you delete your account, or contact us and we can help.

Some records are also kept where we need them for safety or legal reasons: the record that you accepted the terms, and reports made about you or by you. A report holds the reason, any details and, for a post, reply or listing, a copy of the reported text.

Questions

If you have questions about this process, or need help requesting deletion without logging in, contact us:

team@dutyhq.com